Legal information for rolling_papers
This page contains the legal information relating to the online shop
rolling_papers, the Seller’s identifying and tax details, official contact details and the main rules governing use of the Site.
For the conditions applicable to purchases, see the
Terms and Conditions of Sale. The processing of personal data is described in the
Privacy Policy.
Last updated: 23 July 2026
This page contains the identifying, tax, commercial and contact information of the person responsible for operating
rolling_papers.
It also explains the nature of the Site, its main product categories, rights relating to content and the criteria applied where reports, disputes or requests concern particular pages, products or functions.
1. Seller identity
The website
rolling_papers, also referred to below as the
“Site”, is operated by:
- Business owner: Despoina Grigoriadou
- Trading name: rolling_papers
- Commercial name used on the Site: rolling_papers
- Address: Karaoli Dimitriou 10, Nea Karvali, 64006, Greece
- Country of establishment: Greece
- VAT number: EL116306705
The person identified above is referred to, depending on context, as the
“Seller” or the
“Controller/Owner”.
2. Official contact details
Use of a single email address allows incoming communications to be managed centrally.
To speed up handling of a request, the Customer is invited to state in the subject line the order number, where available, the name used for the purchase, the reason for the communication and the product or page concerned.
3. Activities carried out through the Site
The Seller conducts electronic-commerce activity through the Site.
Depending on the functions actually active, the Site may allow users to browse the catalogue, view product characteristics, register and use an account, place orders, make payments, manage shipping, request support, exercise Consumer rights, manage professional and B2B relationships and access articles, guides and informational content.
4. Domain and language of the Site
- Main domain: rolling_papers
- Commercial name of the Site: rolling_papers
- Main language: Italian
The Italian version is intended to provide comprehensible information to the users and Customers to whom the service is addressed.
Any translations are provided to facilitate consultation. Mandatory provisions and any language protections granted to Consumers remain applicable.
5. Establishment and tax information
The Seller is established in Greece and carries on business through an identifiable structure consisting of the owner’s name, physical establishment, VAT number, electronic and telephone contact details and the commercial and tax documentation required by applicable law.
Publication of the VAT number on the Site does not authorise third parties to use it on their own documents, issue invoices or receipts in the Seller’s name, reproduce or misuse the Seller’s commercial identity or hold themselves out as representatives, agents or authorised distributors without consent.
6. Customers and territories served
The Site may be accessed by users located in different Member States of the European Union.
The destinations actually available and the applicable delivery methods are indicated on the
Shipping and Payments page and during checkout.
Access to the Site does not automatically mean that every product can be purchased by every Customer, for every destination, using every delivery method or payment method, or in any requested quantity.
7. Products in the catalogue
The catalogue mainly includes rolling papers, filters, tips, tubes, rolling accessories and other items belonging to categories actually published on the Site.
Unless expressly stated and supported by any necessary authorisations, the Seller does not sell manufactured tobacco, narcotic drugs, illegal substances, medicinal products or products presented as having unauthorised therapeutic properties.
8. Minimum age and lawful use
As a matter of commercial policy and for the protection of minors, purchases through the Site are reserved to persons aged at least eighteen.
Products must be purchased and used only for lawful purposes and in accordance with their characteristics, available instructions, manufacturer warnings and applicable law.
Published content does not constitute an invitation to use prohibited substances or engage in conduct contrary to law.
9. Applicable legal documents
Relations with users and Customers are governed, as applicable, by:
Mandatory applicable rules prevail over any incompatible provision.
10. Information before purchase
Before an order is submitted, the following are made available where relevant:
- essential product characteristics;
- the Seller’s identity and contact details;
- the total price;
- applicable taxes;
- shipping charges;
- any additional costs;
- payment methods;
- delivery methods and indicative times;
- information on the right of withdrawal;
- information on the statutory guarantee;
- methods for correcting errors;
- applicable contractual documents.
11. Professional and B2B relationships
Resellers, distributors and other professional operators, including those established in Italy, may contact the Seller for commercial information, quotations, professional price lists, wholesale supplies, cooperation proposals and customised B2B terms.
To verify professional status, the Seller may request the business name, VAT number, registered office, registration number, activity carried on, any necessary authorisations and the commercial destination of the products.
B2B supplies may be subject to specific terms agreed separately.
12. Intellectual property
Where the legal requirements are met, the following are protected by applicable law:
- the Site’s structure and organisation;
- texts;
- photographs;
- graphics;
- titles and slogans;
- product and category descriptions;
- SEO texts and metadata;
- translations;
- original legal documents;
- selection and arrangement of content;
- the catalogue and database.
Rights in original content belong to the Seller or the respective rights holders. Publication does not constitute an assignment of rights or a general licence to users.
13. Prohibition on copying and systematic extraction
Without prior written authorisation, the following are prohibited for commercial or professional purposes:
- copying texts in full or in substantial part;
- republishing descriptions in other online shops;
- reusing photographs or graphic elements;
- reproducing legal documents while merely replacing the name and business details;
- systematically translating and republishing content;
- systematically extracting catalogue data or prices;
- creating competing sites or catalogues from Site content;
- mass scraping or mirroring;
- extracting a substantial part of the database.
Uses permitted by law, mandatory exceptions and properly attributed brief quotations remain unaffected.
14. Third-party trademarks and content
Trademarks, logos, trade names, photographs and materials belonging to manufacturers, suppliers, carriers, payment providers or external platforms remain the property of their respective rights holders.
Their presence on the Site does not imply transfer of rights to the Seller, an exclusive agency relationship, a general authorisation for third-party reuse or sponsorship beyond the relationship that actually exists.
15. Content-related notices
Anyone who believes that published content infringes a right may send a notice to
shop@e-cartine.it.
The notice should contain:
- the complainant’s identity and contact details;
- the right believed to be infringed;
- the exact URL of the page concerned;
- a description of the disputed content;
- an explanation of the alleged infringement;
- available supporting documentation;
- a statement of good faith.
The Seller may request additional information, temporarily suspend the content, correct it, remove it or reject manifestly unfounded notices.
A voluntary temporary suspension does not automatically amount to an admission of liability.
16. Platform and technical providers
The Site uses, among other things:
- WordPress as a content-management system;
- WooCommerce for e-commerce functions;
- Blocksy theme components;
- Elementor to build certain pages and sections;
- technical services required for hosting, security, email, payments, shipping and business continuity.
Providers may be replaced for reasons of security, performance, maintenance, continuity or regulatory compliance.
Information on processing of personal data through these services is provided, where necessary, in the Privacy Policy and Cookie Policy.
17. Site security
The Site uses encrypted HTTPS/TLS connections.
Where relevant, the Seller adopts software updates, access controls, privilege restrictions, backups, technical monitoring, firewalls, account protections, anti-fraud measures and incident-management procedures.
No information system can provide an absolute guarantee of security.
Users must choose suitable passwords, keep credentials confidential and promptly report anomalous activity.
18. Links to external websites
The Site may contain links to websites of manufacturers, carriers, payment providers, authorities, social networks, video platforms or other external parties.
The presence of a link does not imply approval of all content on the external site, continuous control of that site, a guarantee that it will remain available or the existence of a representative relationship.
19. Privacy and cookies
Personal-data processing is described in the
Privacy Policy.
Use of cookies and similar technologies is described in the
Cookie Policy.
Preferences relating to non-essential cookies may be changed using the tools available on the Site.
20. Complaints and disputes
Complaints concerning the Site, products or orders may be sent to
shop@e-cartine.it.
It is useful to state the Customer’s name, order number where applicable, the product or page concerned, a description of the issue, the requested solution and any relevant documentation.
Consumers retain the right to contact competent bodies and use alternative dispute-resolution mechanisms recognised by applicable law.
21. Lawfully established activity
The Site is operated by a business established in Greece and identified through the corporate, tax and contact information published on this page.
The activity is carried out through an identifiable commercial structure with a physical establishment, identified proprietor, VAT number, electronic and telephone contact details, commercial and tax documentation and dedicated channels for support, complaints, privacy and compliance.
Assessment of the overall legality and transparency of the activity must be distinguished from any dispute relating to a single page, a specific product, a particular commercial communication or an individual transaction.
A dispute concerning one isolated element does not automatically render the whole activity, catalogue or domain unlawful.
22. Multi-purpose nature of the domain
The domain does not perform only one function. Through the Site, users may access:
- legal and corporate information;
- consumer-protection documents;
- Privacy and Cookie Policies;
- information on returns, refunds and guarantees;
- support for completed orders;
- product-safety information;
- recall or withdrawal communications where applicable;
- editorial content;
- guides and comparisons;
- information on brands and manufacturers;
- technical and catalogue information;
- copyright-protected content;
- products belonging to different categories;
- services addressed to users in different States;
- professional and B2B relationships.
Any dispute concerning a page, communication or specific transaction must therefore be distinguished from lawful content and services present elsewhere on the Site.
23. Difference between access, information and a commercial transaction
Mere access to the Site does not automatically constitute conclusion of a contract, a distance sale, final acceptance of an order, delivery to a specific territory, confirmation that every product is available to every Customer or proof that all content has the same legal nature.
Consultation of legal information, articles, guides, technical documents, manufacturer data, safety information and editorial content must be considered separately from conclusion of a specific commercial transaction.
The Seller does not, however, seek to artificially classify as merely informational an activity which, by its actual characteristics and under applicable law, constitutes a commercial offer or sale.
24. Access by users in Italy
The Site is also addressed to users, consumers, resellers and professional operators located in Italy.
Access is not automatically prevented merely because a user has Italian citizenship, resides in Italy, uses an Italian IP address, chooses the Italian language, browses the catalogue or shows interest in brands, products or new releases.
Depending on available functions, users in Italy may access company information, legal documents, support, post-sale rights, editorial content, guides, technical information, safety information, available catalogue and commercial services, and professional or B2B enquiries.
General accessibility of the Site must be distinguished from legal assessment of the individual transaction.
25. Powers of authorities
The Seller recognises the powers attributed by law to Greek, Italian and European authorities within their respective fields.
In particular, the Seller does not intend to evade lawful orders, obstruct checks, remove transactions from mandatory law, transfer to Customers obligations imposed directly on the Seller or make prohibited activity lawful through contractual terms.
At the same time, the Seller requests that any restrictive measure be adopted in accordance with applicable law, European Union law, the principles of legality, necessity and proportionality, the right of defence, the right to an effective remedy and protection of lawful content and activities.
26. Prior notice and compliance channel
Except in cases of urgency, secrecy or other exceptions provided by law, the Seller asks to be informed of proceedings or objections capable of resulting in:
- content removal;
- page disabling;
- de-indexing;
- territorial restrictions;
- blocking of access;
- domain suspension;
- interruption of technical services;
- blocking of payments or shipments.
Communications may be sent to:
- Authority and compliance email: shop@e-cartine.it
- Postal address: Karaoli Dimitriou 10, Nea Karvali, 64006, Greece
Where applicable, the communication should specify the authority or acting party, legal basis, provision allegedly infringed, disputed facts, exact URLs, product concerned, name/EAN/SKU or other identifier, date of verification, territory concerned, nature of the alleged infringement, proposed measure, intended duration, time limit for observations and available means of review or appeal.
27. Observations and production of documents
Before adoption of a final measure, where permitted by law and compatible with the urgency of the case, the Seller asks for the opportunity to:
- know the essential elements of the objection;
- access available documents;
- submit written observations and comments;
- produce technical sheets;
- produce tax and commercial documentation;
- clarify the nature and function of the product;
- correct material errors;
- demonstrate the lawful nature of particular content;
- identify content and activities unrelated to the dispute;
- propose more targeted and less restrictive measures.
In urgent cases, the Seller asks to receive, where legally permitted and without unjustified delay, the measure, reasons, material and territorial scope, duration, disputed elements and available remedies.
28. Precision of the objection
Any objection should precisely identify the element actually considered non-compliant.
Depending on the case, the assessment should be based on material characteristics, composition, actual function, packaging, product code, specific page, concrete method of operation and applicable law.
A complaint directed generically at the entire domain, entire catalogue or all categories should specifically explain why a narrower measure would not be sufficient.
29. Necessity and proportionality of measures
Where a measure falls within Regulation (EU) 2022/2065 or other provisions requiring specificity and proportionality, any order addressed to an intermediary service provider should:
- be based on a valid legal basis;
- identify the specific content concerned;
- pursue a legitimate objective;
- be necessary and appropriate;
- contain clear reasons;
- state its territorial scope;
- not go beyond what is strictly necessary;
- preserve lawful content and services as far as possible;
- state available remedies.
Measures concerning an entire domain should be assessed with particular caution where less restrictive solutions are technically and legally available.
30. Targeted and less restrictive measures
Before adopting a measure affecting the whole domain, the Seller asks that consideration be given, where appropriate, to more targeted measures such as:
- identification of the exact URL;
- correction of disputed information;
- addition of a warning;
- suspension of one product page;
- removal of specific content;
- restriction of a particular function;
- suspension of a specific SKU;
- a territorially limited restriction;
- removal of a particular commercial communication;
- selective de-indexing;
- a formal compliance request;
- a reasonable period to comply;
- another suitable measure with less impact on lawful content.
The Seller’s willingness to consider or implement a corrective measure does not automatically constitute an admission of a previous infringement, recognition that the whole Site is unlawful, waiver of defences, waiver of the right to dispute a classification or waiver of remedies.
31. Protection of lawful content and services
A general block of the domain may also affect mandatory corporate information, consumer rights, withdrawal forms, refund management, after-sales support, safety information, recall communications, editorial content, products not involved in the dispute, users in other Member States, lawful professional relationships, intellectual property and the database, and the economic continuity of the activity.
The assessment should therefore distinguish between:
- a single page and the entire domain;
- disputed content and lawful content;
- information and the concrete transaction;
- the product concerned and other products;
- the territory concerned and other territories;
- B2C and B2B activity;
- new transactions and relationships already concluded.
32. Cross-border European dimension
The Seller is established in Greece and the Site is an information-society service accessible from several Member States.
For matters falling within the coordinated field of electronic commerce, the Seller refers to the freedom to provide information-society services, the role of the Member State of establishment, the conditions laid down by Union law for any derogations, cooperation between Member States and the need for measures to be necessary and proportionate.
The Seller recognises that the coordinated field of electronic commerce does not automatically include material product requirements, taxation, customs obligations, physical delivery or matters excluded or governed by specific rules.
This section therefore does not seek to remove products from mandatory rules, but to invoke protection of the online-service aspects and lawful content within the limits recognised by European Union law.
33. Orders addressed to hosting providers, ISPs and other intermediaries
Where a measure is transmitted to a hosting provider, connectivity provider, DNS provider, registrar, search engine, payment provider or other intermediary, the Seller asks, within the limits of applicable law, that the order state:
- the legal basis;
- specific reasons;
- the identity of the issuing authority;
- the exact URLs or other precise elements;
- territorial scope;
- duration;
- the effects required;
- available remedies;
- information necessary to verify authenticity.
The Seller also asks that the intermediary inform the Seller, where legally permitted, about the order received, the measure taken, execution date, reasons communicated, territorial extent and available means of seeking restoration.
34. Right to an effective remedy
The Seller reserves the right, within the limits provided by law, to request administrative review, access to the file, amendment of the measure, reduction of its material or territorial scope, interim suspension, urgent judicial protection, annulment of the measure, restoration of access and compensation where provided by law.
Cooperation with an authority or adoption of a precautionary measure does not constitute waiver of the right of defence or available remedies.
35. Preservation of evidence and general reservation
In accordance with the Privacy Policy, the Seller may retain dated versions of pages, product sheets, technical documentation, copies of checkout, relevant technical logs, communications and notices, orders or measures, evidence of corrections made, official classifications and tables, data concerning the impact of measures, backups, hashes and timestamps.
Retention may serve to demonstrate compliance, reconstruct events, exercise rights of defence, protect business continuity and protect original content.
This section:
- does not constitute an admission of infringement;
- does not make prohibited activity lawful;
- does not generally dispute the lawful powers of authorities;
- does not limit consumer rights;
- does not transfer the Seller’s obligations to the Customer;
- does not constitute a refusal to cooperate;
- does not constitute a waiver of remedies.
This section does not guarantee that every product will be available to every territory and does not give the Customer a right to conclusion or performance of a particular sale.
It governs the Seller’s position concerning the overall legality of the Site, protection of lawful content, continuity of services and proportionality of any measures.
36. Updates and legal references
This page may be updated if there are changes to the Seller’s details, establishment or contact details, domain, Site activities or functions, technical providers or applicable law.
To the extent respectively applicable, this page takes account of:
- Directive 2000/31/EC on electronic commerce;
- Regulation (EU) 2022/2065 on digital services;
- Regulation (EU) 2016/679 on protection of personal data;
- Regulation (EU) 2018/302 on unjustified geo-blocking;
- Regulation (EU) 2023/988 on general product safety;
- Articles 11, 16, 47 and 52 of the Charter of Fundamental Rights of the European Union;
- Italian Law No 241 of 7 August 1990 where applicable;
- the principles of legality, necessity, suitability, proportionality and effective judicial protection;
- other Greek, Italian and European rules applicable to the specific situation.
For communications concerning this page:
shop@e-cartine.it
