Shipping and Payments

Information about shipping destinations, carriers, estimated delivery times, costs and payment methods available for orders on rolling_papers.

Shipping and payment for online orders

This page brings together the main information about shipping and payment available on rolling_papers. Before placing an order, carefully check the delivery address, the products in the cart and the payment method selected during checkout. The conditions actually applicable are shown before purchase confirmation. Costs, available services and delivery methods may vary according to destination, parcel weight and volume, order value and the options active at the time of purchase.

Information for correct delivery

To allow the order to be prepared and delivered, enter your first and last name, full address, postal code, city, country, telephone number and a valid email address. Check the details before submitting the order: incomplete or incorrect information may cause delays or make delivery impossible. After the parcel has been handed to the carrier, information may be provided to follow its progress. Stated times are normally estimates and may vary because of public holidays, checks, exceptional events, hard-to-reach locations or operational delays by the carrier.

Payment methods

The payment methods that may actually be used are those displayed at checkout. Select the desired option and check the details before confirming. Never send passwords, PINs, full card details or other confidential information by email or through support forms. The purchase procedure is considered completed only after the order has been correctly recorded. If payment is not completed, required information is missing or a verification is needed, the order may remain pending until the issue is resolved.

Shipping and payment support

For questions about an order already submitted, use the Contact page and provide the order number and the email address used for the purchase. For returns, defective products or refund requests, see Returns, Refunds and Right of Withdrawal. The complete conditions governing the sale, conclusion of the order and the parties’ obligations are set out in the Terms and Conditions of Sale. Always review this shipping and payment page before completing a purchase so that you can verify all currently available information.
Last updated: 23 July 2026 This page describes the destinations served, shipping methods, indicative delivery times, transport costs, payment systems and the main procedures applied to orders placed through rolling_papers. This information must be read together with the Terms and Conditions of Sale and the Returns, Refunds and Right of Withdrawal page.

1. Seller identity

  • Owner: Despoina Grigoriadou
  • Trading name: rolling_papers
  • Address: Karaoli Dimitriou 10, Nea Karvali, 64006, Greece
  • VAT number: EL116306705
  • Email: shop@e-cartine.it
  • Telephone: +30 695 900 6904

2. Country of dispatch

Unless otherwise indicated for a specific product or logistics centre, orders are prepared and dispatched from Greece. The country of dispatch does not limit any mandatory rights granted to Consumers under European law or under the law applicable to the individual transaction.

3. Destinations served within the European Union

The Seller ships to EU Member States that are actually enabled in the checkout. The configured zone includes:
  • Austria;
  • Belgium;
  • Bulgaria;
  • Croatia;
  • Cyprus;
  • Czech Republic;
  • Denmark;
  • Estonia;
  • Finland;
  • France;
  • Germany;
  • Greece;
  • Hungary;
  • Ireland;
  • Italy;
  • Latvia;
  • Lithuania;
  • Luxembourg;
  • Malta;
  • Netherlands;
  • Poland;
  • Portugal;
  • Romania;
  • Slovakia;
  • Slovenia;
  • Spain;
  • Sweden.
Whether an order can actually be completed is confirmed at checkout according to the delivery address and the products in the cart.

4. Shipping to Italy

Italy is included in the European Union shipping zone configured on the Site. Customers in Italy may browse the catalogue, submit orders, select available delivery services and contact the Seller for support, commercial enquiries or professional supplies. The Site is not subject to a general block solely on the basis of citizenship, residence, an Italian IP address or use of the Italian language.

5. Active shipping methods

The methods indicated as active in the European Union zone are:
  • FedEx Economy – free shipping, indicative delivery in 7–14 working days
  • DHL EXPRESS – indicative delivery in 48–72 hours
Only the services available for the address, contents, weight, volume and value of the specific order are displayed during checkout.

6. FedEx Economy with free shipping

When offered at checkout, FedEx Economy – free shipping has an indicative delivery time of 7 to 14 working days. Availability of the free service may depend on:
  • the destination;
  • the contents of the order;
  • the weight and volume of the parcel;
  • the actual checkout configuration;
  • the operational availability of the logistics service.
The Customer does not acquire a right to free shipping where this method is not displayed at checkout for the specific order.

7. DHL EXPRESS

When available at checkout, DHL EXPRESS provides an indicative delivery time of 48–72 hours from the time the shipment is handed to the carrier. The cost of the express service is calculated and shown before the order is submitted. By selecting the express service, the Customer accepts the cost displayed at checkout.

8. Indicative delivery times

Times shown on the Site and in the names of delivery methods are estimates unless a specific date is expressly guaranteed in writing. Timings may vary due to:
  • public holidays;
  • weekends;
  • periods of high shipping volumes;
  • weather conditions;
  • strikes;
  • carrier operational issues;
  • incomplete or incorrect addresses;
  • checks required for the order;
  • events outside the Seller’s reasonable control.

9. Order preparation

Order preparation normally begins after:
  • receipt of the request;
  • verification of product availability;
  • payment confirmation or receipt of funds;
  • address verification;
  • any anti-fraud checks;
  • any further checks required for correct performance of the order.
Transport times stated by the carrier normally run from the moment the parcel is handed to the carrier, not from the mere creation of the order.

10. Maximum delivery period

Unless otherwise agreed, delivery to the Consumer takes place without undue delay and in any event within thirty days from conclusion of the contract. If delivery does not take place within the agreed or applicable period, the Consumer may require the Seller to perform within an appropriate additional period. If delivery still does not take place within that additional period, the Consumer may exercise the remedies provided by applicable law, including termination of the contract and a refund where the legal conditions are met.

11. Calculation of shipping costs

Shipping charges may be determined by one or more of the following factors:
  • destination country and postal code;
  • weight;
  • volume;
  • number of products;
  • selected delivery method;
  • any carrier surcharges;
  • any active promotions.
The total cost is displayed in the cart or checkout before the order is submitted. The Customer is not required to bear charges or surcharges that were not clearly communicated before confirmation.

12. Tracking

Where the selected service allows it, the Customer is provided with a tracking number or a link to the carrier’s tracking system. Tracking may show:
  • delays in updates;
  • missing intermediate scans;
  • temporarily incomplete information;
  • updates entered after transfers between logistics centres.
The immediate absence of a new tracking event does not automatically mean that the shipment has been lost.

13. Delivery address

The Customer must provide an address that is:
  • complete;
  • correct;
  • valid and existing;
  • accessible to the carrier;
  • compatible with the selected service.
The following must be checked carefully:
  • recipient name;
  • street and street number;
  • postal code;
  • city;
  • province or region;
  • country;
  • telephone number;
  • any delivery instructions that may be required.

14. Request to change the address

Before dispatch, the Customer may request an address change by writing to shop@e-cartine.it. A change cannot be guaranteed where:
  • the label has already been generated;
  • the parcel has already been handed to the carrier;
  • the new address is in another country;
  • the payment provider requires address verification;
  • the change entails additional costs or checks.
The request is considered accepted only after the Seller gives express confirmation.

15. Delivery to third parties

Where permitted by the transport service, the parcel may be delivered:
  • to the Customer;
  • to the named recipient;
  • to an adult present at the address;
  • to a concierge or reception desk;
  • to an authorised person;
  • to a collection point;
  • to a parcel locker;
  • to a carrier depot.
The Customer must check the conditions and storage periods applicable to the chosen collection point or locker.

16. Proof of delivery

Delivery may be documented by:
  • the recipient’s signature;
  • a delivery code;
  • an electronic record;
  • a photograph of the delivery location;
  • a scan at a collection point;
  • a deposit notification;
  • other evidence accepted by the service used.
The carrier’s documentation constitutes an item of evidence, without prejudice to the Customer’s right to dispute its accuracy and provide contrary evidence.

17. Transfer of risk

In contracts with consumers, the risk of loss or damage passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. If the Consumer independently appoints a carrier not proposed by the Seller, the risk passes when the goods are delivered to the carrier chosen by the Consumer.

18. Checking the parcel upon delivery

On receipt, the Customer is invited to check:
  • the integrity of the packaging;
  • the number of parcels;
  • any signs of opening;
  • crushing or visible damage;
  • that the shipment corresponds to the order.
If visible damage is present, it is advisable to make a specific reservation with the carrier, photograph the parcel, keep the packaging and inform the Seller promptly. Failure to make a reservation does not automatically remove the Consumer’s mandatory rights.

19. Delivery delays

In the event of delay, the Customer may write to: shop@e-cartine.it The Seller checks the status of the shipment with the carrier and communicates available updates to the Customer. The Seller remains responsible for performance of the contract within the limits established by applicable law.

20. Parcel not delivered or lost

If tracking shows anomalies or the parcel is not delivered, the Customer must inform the Seller. The Seller may:
  • open an investigation with the carrier;
  • verify the address;
  • request a declaration of non-receipt;
  • check delivery documentation;
  • arrange a replacement shipment;
  • issue a refund where the loss is confirmed.
A request for cooperation may not be used to unjustifiably delay a remedy that is due.

21. Failure to collect or refusal of the parcel

If a shipment is returned because of:
  • failure to collect;
  • an incorrect address;
  • repeated absence;
  • unknown recipient;
  • refusal not accompanied by a valid withdrawal notice;
the Seller informs the Customer. Within the limits permitted by law, only actual, documented costs directly caused by the Customer’s conduct may be requested or deducted. Mere failure to collect does not automatically amount to a valid notice of withdrawal.

22. Orders split into several shipments

An order may be delivered in more than one shipment where this is necessary because of:
  • stock location;
  • product availability;
  • packaging characteristics;
  • carrier operational limits;
  • reduction of overall delivery times.
The Customer does not bear additional costs that were not communicated and accepted in advance.

23. Destinations outside the European Union

Shipping to countries outside the European Union is not guaranteed unless the destination and a delivery method are expressly available at checkout. The mere existence of a disabled technical shipping zone does not constitute an offer to ship to countries contained in that zone. If non-EU destinations are enabled in the future, customs formalities, import taxes, additional documentation and carrier restrictions may apply.

24. Active payment methods

The payment method indicated as currently enabled in the Site’s WooCommerce checkout is:
  • Direct bank transfer
The Customer may use only the methods actually displayed at checkout for the relevant order. Mention of a method on this page does not guarantee that it will be available for every amount, product, country or Customer.

25. Direct bank transfer

When bank transfer is available and selected:
  • the Customer receives the required bank details;
  • the order reference must be stated;
  • the exact amount must be transferred;
  • the order may be processed after funds have actually been received;
  • any charges applied by the Customer’s bank remain the Customer’s responsibility.
The Seller does not request passwords, PINs, secret codes or full card details by ordinary email.

26. Electronic payments

Any electronic payments may be processed by external providers. The provider may apply:
  • strong customer authentication;
  • 3D Secure;
  • tokenisation;
  • anti-fraud checks;
  • verification of the payment instrument;
  • other security measures.
Full card details are normally entered directly in the provider’s environment and are not stored by the Seller.

27. Payment authorisation and confirmation

Depending on the method used, payment may be shown as:
  • authorised;
  • pre-authorised;
  • captured;
  • declined;
  • cancelled;
  • refunded.
A pre-authorisation or technical debit does not necessarily amount to final acceptance of the order. The contract is concluded as provided in the Terms and Conditions of Sale.

28. Unauthorised or unconfirmed payment

The order may be suspended or not accepted where:
  • payment is not confirmed;
  • the transaction is declined;
  • authentication is not completed;
  • the data are incomplete or inconsistent;
  • the provider reports a concrete risk;
  • an additional check is required.
The Seller is not responsible for a refusal decided independently by a bank, card issuer, payment provider or authentication system.

29. Anti-fraud checks

The Seller may carry out proportionate checks where objective indicators are present, including:
  • unusual amounts or quantities;
  • repeated orders within a short period;
  • multiple linked accounts;
  • inconsistent addresses;
  • differences between the Customer, payer and recipient;
  • unauthorised use of third-party data;
  • a risk reported by the provider;
  • automated or abusive attempts.
Checks may result in a request for confirmation, a temporary hold, a request for an alternative method, cancellation before dispatch or a refund.

30. Prices, VAT and currency

Prices are expressed in euros. For consumer purchases, prices include VAT and other applicable taxes unless a different presentation is legally permitted. Before the order is submitted, the following are shown:
  • product price;
  • applicable taxes;
  • shipping costs;
  • discounts;
  • any additional costs;
  • total amount due.
The Customer is not required to pay costs that were not disclosed before order confirmation.

31. Fiscal documents and invoicing

For each transaction, the commercial, fiscal or accounting document required by applicable law is issued or made available. The Customer must provide complete, accurate and up-to-date tax information. Professional Customers may be asked to provide:
  • business name;
  • VAT number;
  • registered office;
  • registration number;
  • other information required for invoicing.

32. Refunds

Refunds may arise from:
  • withdrawal;
  • cancellation;
  • unavailability;
  • an error in the order;
  • non-delivery;
  • lack of conformity;
  • an agreement with the Customer.
Unless otherwise agreed or technically impossible, refunds are made using the same means of payment used for the order. For the complete conditions, see the Returns, Refunds and Right of Withdrawal page.

33. Disputes and chargebacks

The Customer retains the right to dispute unauthorised transactions, fraud, non-delivery, non-performance or incorrect charges. Before initiating a chargeback, the Customer is invited to contact the Seller so that a prompt review can be carried out, without limiting the Customer’s rights. In accordance with the Privacy Policy, the Seller may provide the payment provider with relevant documentation concerning the order, shipment, delivery and any refunds.

34. B2B payments and supplies

In B2B relationships, specific terms may be agreed regarding:
  • professional price lists;
  • minimum quantities;
  • advance payment;
  • payment terms;
  • transport;
  • invoicing;
  • trade credit;
  • late-payment interest within the limits permitted by law.
Terms expressly agreed in writing prevail over this page for the matters they specifically regulate.

35. Contact details

For questions about shipping, payments or invoicing:

36. Updates to this page

This page may be updated if there are changes to:
  • carriers;
  • payment methods;
  • destinations;
  • costs;
  • timings;
  • technical providers;
  • applicable law.
Changes apply to orders submitted after publication. Each order remains governed by the information displayed and accepted when it was submitted.

Main legal references

  • Directive 2011/83/EU on consumer rights;
  • Directive 2000/31/EC on electronic commerce;
  • applicable European legislation on payment services;
  • applicable Greek tax and commercial legislation;
  • mandatory rules applicable to the individual transaction.